Welcome to our Maxking online store!

Tel: 0044 208 500 1000
Tel: 0044 7887 924417
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Customer Service

  • Shipping & Delivery

    You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United Kingdom or Internationally using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Items in stock will typically ship out in 2-3 business days. a. Shipping Charges Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax. b. International Orders Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options..

    We work hard to get your order out from Maxking and to you as soon as possible. Most orders ship within one business day of the order being placed and take 3-7 business days to arrive by standard ground shipping, depending on where the recipient is located.  You will receive a Shipping Confirmation email when your shipment leaves Maxking as well as tracking information so you can monitor the shipment progress.

    To assure express shipping and same-day departure from Maxking, orders must be placed by 12pm MST.  Any orders placed after that time, or on holidays or weekends, are not assured to leave Maxking on that day

  • Privacy & Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at kirk@maxking.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .Maxking,132 Hainault Road,Chigwell,Essex,IG7 5DL If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

  • Returns & Replacements

    We do appreciate that you may wish to return a product to Maxking. If this does arise you may contact our helpful staff who can assist in resolving any issues.
    However should you have cause to return a product to us within our 30-day money-back policy, please see below for guidelines.

    Please call our customer service team to obtain a returns authorisation number.

    All goods must be their original “as new” condition, are unused and in a resalable condition, including all packaging and accessories and a valid proof of purchase

    Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.

    A return address is stated on Contact Us section on our website

    Maxking may refuse the return of an item if it is not accompanied by a returns authorisation number, any accessories, original packaging and a valid proof of purchase. .

    Any defects in goods that appear within 12 months and are due to faulty materials, workmanship or design will be made good by Maxking, either by repair or replacement with an item of equivalent specification. Where we are unable to offer a repair or replacement we will issue a refund. We don’t cover faults caused by accident, neglect, misuse or normal wear and tear and we reserve the right to inspect the product and verify the fault. This includes an assessment for faulty drones. If we verify a manufacturers fault we will repair or replace (where we are unable to offer a repair or replacement we will issue a refund).

    If you have requested we begin the performance of any service, such as installation of a product, within the 30-day cancellation period, we have the right to retain any charge paid for services which have already begun or been completed.

    Please note that we may not provide you with a full refund if you have handled the goods beyond what is necessary to establish their nature, characteristics and functioning.

  • Ordering

    We're SSL certified On secure websites, the beginning of the retailer's internet address will change from 'http' to 'https' when you're making a purchase. When you're shopping on a website with an SSL security certificate, a security logo will appear when you get to the site's checkout. If you use Microsoft Internet Explorer this is usually a locked padlock or unbroken key symbol at the bottom of your browser window. In Mozilla Firefox, information usually appears in a coloured strip on the left of your address bar.

  • Payment, Pricing & Promotions

    We accept payment by any of the following methods:

    • Credit Cards
    • PayPal
    • Bank Transfer
    • Cheque
    • Postal Orders

    Please pay as soon as possible as that will allow us to post your item to you sooner!

  • Viewing Orders

    View the status of any order or to view open, past or pending Orders, please visit the My Account section of this website. You can see the My Account link at the top right of any page. You can see your order status by selecting "Order History" or "Invoice History" on the left navigation and search for the order in question. You will see a column titled "Order Status"..

  • Updating Account Information

    You can update your account information at any time by visiting the My Account section of the website (look for the link at top-right of any page).  Select "Personal Information" to update your password.  To update your billing address, please visit "Address Book" link on the left navigation. .