Privacy & Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .Maxking,132 Hainault Road,Chigwell,Essex,IG7 5DL If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Returns & Replacements
We do appreciate that you may wish to return a product to Maxking. If this does arise you may contact our helpful staff who can assist in resolving any issues.
However should you have cause to return a product to us within our 30-day money-back policy, please see below for guidelines.
Please call our customer service team to obtain a returns authorisation number.
All goods must be their original “as new” condition, are unused and in a resalable condition, including all packaging and accessories and a valid proof of purchase
Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.
A return address is stated on Contact Us section on our website
Maxking may refuse the return of an item if it is not accompanied by a returns authorisation number, any accessories, original packaging and a valid proof of purchase. .
Any defects in goods that appear within 12 months and are due to faulty materials, workmanship or design will be made good by Maxking, either by repair or replacement with an item of equivalent specification. Where we are unable to offer a repair or replacement we will issue a refund. We don’t cover faults caused by accident, neglect, misuse or normal wear and tear and we reserve the right to inspect the product and verify the fault. This includes an assessment for faulty drones. If we verify a manufacturers fault we will repair or replace (where we are unable to offer a repair or replacement we will issue a refund).
If you have requested we begin the performance of any service, such as installation of a product, within the 30-day cancellation period, we have the right to retain any charge paid for services which have already begun or been completed.
Please note that we may not provide you with a full refund if you have handled the goods beyond what is necessary to establish their nature, characteristics and functioning.
We're SSL certified On secure websites, the beginning of the retailer's internet address will change from 'http' to 'https' when you're making a purchase. When you're shopping on a website with an SSL security certificate, a security logo will appear when you get to the site's checkout. If you use Microsoft Internet Explorer this is usually a locked padlock or unbroken key symbol at the bottom of your browser window. In Mozilla Firefox, information usually appears in a coloured strip on the left of your address bar.
Payment, Pricing & Promotions
We accept payment by any of the following methods:
- Credit Cards
- Bank Transfer
- Postal Orders
Please pay as soon as possible as that will allow us to post your item to you sooner!
View the status of any order or to view open, past or pending Orders, please visit the My Account section of this website. You can see the My Account link at the top right of any page. You can see your order status by selecting "Order History" or "Invoice History" on the left navigation and search for the order in question. You will see a column titled "Order Status"..
Updating Account Information
You can update your account information at any time by visiting the My Account section of the website (look for the link at top-right of any page). Select "Personal Information" to update your password. To update your billing address, please visit "Address Book" link on the left navigation. .