Shipping & Returns

• Returns & Replacements

  We do appreciate that you may wish to return a product to Maxking. If this does arise you may contact our helpful staff who can assist in resolving any issues.
  However should you have cause to return a product to us within our 30-day money-back policy, please see below for guidelines.

  Please call our customer service team to obtain a returns authorisation number.

  All goods must be their original “as new” condition, are unused and in a resalable condition, including all packaging and accessories and a valid proof of purchase

  Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.

  A return address is stated on Contact Us section on our website

  Maxking may refuse the return of an item if it is not accompanied by a returns authorisation number, any accessories, original packaging and a valid proof of purchase. .

  Any defects in goods that appear within 12 months and are due to faulty materials, workmanship or design will be made good by Maxking, either by repair or replacement with an item of equivalent specification. Where we are unable to offer a repair or replacement we will issue a refund. We don’t cover faults caused by accident, neglect, misuse or normal wear and tear and we reserve the right to inspect the product and verify the fault. This includes an assessment for faulty drones. If we verify a manufacturers fault we will repair or replace (where we are unable to offer a repair or replacement we will issue a refund).

  If you have requested we begin the performance of any service, such as installation of a product, within the 30-day cancellation period, we have the right to retain any charge paid for services which have already begun or been completed.

  Please note that we may not provide you with a full refund if you have handled the goods beyond what is necessary to establish their nature, characteristics and functioning